Welcome to Jinog Print Shop! We strive to provide you with high-quality products tailored to your needs. However, if you are not satisfied with your purchase, we are here to help. Below is our comprehensive return policy.

General Return Guidelines

If you are not satisfied with your order for any reason, please contact us at support@jinogprintshop.com within 15 days of receiving your order to initiate a return.

How to Request a Return

  1. Visit Your Orders Page: Log into your account on jinogprintshop.com and navigate to the Orders Page to request a return.

  2. Select the Items: Choose the items you wish to return and provide a reason for the return.

  3. Prepare the Return: Ensure the products are unused, in their original condition, with all tags and packaging intact.

Return Handling Fees

  • Standard Returns: A return handling fee of 50/- per item will be deducted from your refund unless the product is defective or a wrong item was sent.

  • Free Returns: If you received a wrong or defective product, you will not be charged a return handling fee.

Conditions for Return

  • Items must be returned within 15 days of delivery.

Products must be in unused condition, with all original tags and packaging.

  • Custom-made or personalized items cannot be returned unless they are defective or we made an error in the customization.

How to request Return

We do not accept returned products after 2 days of Delivery.

we only provide refunds Agst. returns we do not provide any replacement. 

Receiving Your Refund

  • Store Credit: Once your return is processed and approved, we will issue a store credit to your Jinog Print Shop Wallet equivalent to the value of the returned products.

  • Bank Refund: For prepaid orders, you can opt for a refund back to your original payment method. This request must be made within 7 days of the return being processed for Approved refunds we will credit the refundable amount to you your original payment methord within 7-10 days. 

Exchange Policy

  • If you need to exchange an item (e.g., size change), you can follow the same steps as for a return. Once processed, you will receive store credit to place a new order.

What if I Received a Wrong or Defective Product?

  • Notification: Notify us within 48 hours of delivery at support@jinogprintshop.com with details of the issue.

  • Self-Shipping Returns

  • If your location is not supported for return pickups, you may need to self-ship the product to us. We will credit your account with $10 to cover shipping costs for defective or wrong products.

How to Self-Ship

  1. Pack the Items: Securely pack the items to prevent damage during transit.

  2. Address the Package:mathematicaCopy codeJinog Print Shop Returns 1234 Print Ave, Suite 101, Printing City, PC 56789

Items Not Eligible for Return

Due to hygiene and custom production reasons, the following items cannot be returned:

  • Custom prints and personalized products.

  • Face masks, mugs, phone cases, and other made-to-order products.

  • Any product specifically marked as non-returnable on the product page.

Order Cancellations

  • Before Shipment: Orders can be canceled before they are processed for shipment. Contact us immediately if you wish to cancel.

  • Refund for Canceled Orders: Prepaid orders will be refunded through the original payment method within 10 business days.

Limitations on Returns

  • The same product cannot be returned more than twice. Abuse of the return policy may lead to refusal of future returns.

Need Assistance?

For any questions or concerns regarding our return policy, please contact our support team at support@jinogprintshop.com. We are here to ensure you have a great shopping experience with us.